Tales of the Helpdesk Crypt – Trying to reinstall previously installed product result in install errors.


This past week didn’t start off particularly great when I discovered for unknown reasons that my Revit 2015 would not start, just no splash screen. So I started with the Control Panel>Programs and Features to repair/re-install Revit 2015. Problem solved, right? Heck no, seemed the repair/reinstall through the Windows Control Panel resulted in errors and failed re-installs.

Cursing under my breath, this stuff doesn’t happen to “experts”, only users. But, by being an “expert” in these matters, I know to dig into the install logs from my user temp folder by entering the %TEMP% string in the Windows Start command field.

Windoes Start

 

 

 

 

 

 

 

 

 

 

I figured I’ll have this solved in a jiffy, faster than users take to send us an email to us at support@cadsoft-consult.com for the usual pedestrian support cases that get filed, with an occasional humdinger here and there.

In my hard drive, there are boatloads of install logs, most are indecipherable named ones. But Autodesk has named install logs appropriately to match the product suite name. To make it easier, I sorted the Date Modified to filter by the most recent date. Finding and opening the log file titled Autodesk Building Design Ultimate 2015 Setup.log showed the following:

Installing Autodesk® BIM 360™ Add-in for AutoCAD® 2015:   ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME=”Autodesk Building Design Suite Ultimate 2015″ SETUP_PACKAGECODE={B1FDF4CC-20D6-4036-97B7-C12AA9682C4F} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=”;;;;” ADSK_SOURCE_ROOT=”D:\” FILESINUSETEXT=”” REBOOT=ReallySuppress ADSK_SETUP_EXE=1 TRANSFORMS=”C:\Users\XXXX\AppData\Local\Temp\_AIEF7D.tmp\Media.mst”

Install          Autodesk® BIM 360™ Add-in for AutoCAD® 2015        Failed          Installation aborted, Result=1603

Rollback     Autodesk® BIM 360™ Add-in for Revit® 2015                Succeeded                      

Rollback     Autodesk® Revit® 2015 Language Pack       Succeeded                      

Rollback     Autodesk® Revit® 2015                  Succeeded                      

Rollback     Microsoft Visual C++ 2012 Redistributable (x64) Update 4          Failed          Installation aborted, Result=1619

Rollback     Microsoft Visual C++ 2012 Redistributable (x86) Update 4          Failed          Installation aborted, Result=1619

PageOpen                         InstallCompleteDialog                    

=== Setup ended ===

OK, with all this gibberish and I being hasty, I only noted these two strings of text in bottom of the log.

Rollback     Microsoft Visual C++ 2012 Redistributable (x64) Update 4          Failed          Installation aborted, Result=1619

Rollback     Microsoft Visual C++ 2012 Redistributable (x86) Update 4          Failed          Installation aborted, Result=1619

So off I go, back to the control panel to uninstall both (x64) and (x86).

After which I browse to the thumbdrive location and install each of the two C++ from these locations:

D:\3rdParty\x86\VCRedist\2012UPD4

D:\3rdParty\x64\VCRedist\2012UPD4

They’ll install and I’ll reboot and all’s well when re-installing Revit 2015….. Nope.

Apparently, seemed I hadn’t paid enough attention up in the log where the actual issue in the installation occurred. It has to do with the BIM 360 Ad-ins, and it seemed even though I was re-installing just Revit, the Autodesk® BIM 360™ Add-in for AutoCAD® 2015 wasn’t successfully installed so to fail with the dreaded “Failed Installation aborted, Result=1603” notification.

Install          Autodesk® BIM 360™ Add-in for AutoCAD® 2015        Failed          Installation aborted, Result=1603

For whatever reason, the Microsoft Visual C++ 2012 Redistributable also indicated a failure which added to the confusion.

So my next step was to uninstall all the Autodesk® BIM 360™ Add-in’s for each product that the add-in was tied to. Just to be sure I removed them all which are highlighted. Leaving the 2014 ones be.

360 Addins

 

 

 

Then I attempted to install Revit 2015 once again with a successful result. Seems we have to be aware that the BIM 360 components previously installed may in some instances stop a successful install even though it isn’t even the same product.

So to recap, read the log. Taking time to understand the sequence of steps the installer takes to find the issue in that way to better understand what is happening. Because C++ and dot NET issues have us conditioned to assume removal and reinstall of the two instances will overcome install issues.

 

 

A good word to describe David is “mentor.” Whether he’s doing project management, troubleshooting, or training, he personalizes his communications for each person to ensure they will be successful. Customers like the way he provides the details they need to understand both the techniques and the underlying concepts.