Tales from the Helpdesk Crypt – FlexNet Licensing error:-1,359. System Error: 2 “No such file or directory”


Getting the above error has proven to be a headache for users installing NLM 11.13.2.1. User may get teh -1,359. System error: 2 “No such field or directory”.  Even when correctly configuring LMTOOLS in the configure services tab. I have found tis issue occurring on a couple test machines. Some users are finding something is overriding the correct license file location. A check of the Server diags report the error. Despite the setting in the Server Config, tab, an non-existent folder and file is being referenced rather than the correct license file.

02a-Error

Then note that after saving and starting service that the license manager is looking to some other license file as in the image below.

01a-Configure settings dialog

Then note that after saving and starting service that the license manager is looking to some other license file as in the image below.

03a-How to overide setting

 

In order to force a fix to this, go to Utilities tab and use the Override Paths after setting Vendor Name field to adskflex and then browse the license file. I suspect we’ll have to select any new license files when updated licenses are implemented.

Once this has been finished normal operations of the NLM will exhibit proper results when check in the Server Status and Serve Diags tabs. We have to give thanks an astute user who whacked at it repeatly until he was able to get his installation up and running.

I’ll find out more as I go and update this blog when more information comes.