Receiving the correct answer in a timely manner from someone who knows your business is what CADsoft Consulting Support is all about.
Success in today's rapidly changing marketplace means developing complex solutions and getting them to market ahead of the competition.
Because flexible, responsive support is critical, CADsoft Consulting different level of support services to help our customers achieve
their goals.
| Benefits of Support Types |
Standard
Support |
Autodesk
Subscr |
Gold Support &
Autodesk Subscr |
| Number of support contacts |
1 |
|
4 |
| Calls during the contract period |
unlimited |
|
unlimited |
| Local language support |
x |
|
x |
| Targeted support response time |
4 hrs |
|
3 mins |
| Access to technical support via email |
x |
x |
x |
| Basic standalone installation and troubleshooting |
x |
x |
x |
| Sofware upgrades and updates |
x |
x |
| e-Learning |
x |
x |
| Web support and tracking |
x |
x |
| In-product access to subscription services |
x |
x |
| Priority inbound queue |
x |
| Access to Customer Access Center for viewing support cases |
x |
| Toll-free telephone support 9am-5pm |
x |
| Remote Desktop technology used to expedite issues, where appropriate, by letting our technician to view your screen |
x |
| Additional named callers |
x |
CADsoft Consulting Support Team
The CADsoft Consulting Support Team includes civil engineers, architects, designers, and others with experience in facilities management,
process piping, structural, and HVAC design. The team stays on top of today’s issues through their off-site consulting work, classroom
training, and continuing education in their respective professional fields. Our full-time Support Manager ensures that our support and
delivery systems run smoothly and strives for the highest degree of customer satisfaction.
