Gold support gives our customers the advantages of more direct access to our support team through phone and Remote Desktop technology. Gold Support may be purchased in conjunction with Autodesk Subscription. Gold Support offers:

• Direct telephone access to a qualified technical support staff
• Web Support (included with subscription) with online tracking of support requests
• Toll-free telephone support Monday-Friday during normal business hours (minimum 9am-5pm)
• High quality and consistent customer experience
• Remote Desktop technology used to expedite issues, where appropriate, by letting our technician view your screen.
• Priority inbound queue response time:
• During normal business hours and within a target of three (3) minutes your call will be answered by a qualified technician.
• For Gold Support, after logging your call and depending on the nature and complexity of your request, you should be able to expect a response – if not on that same call – within two (2) hours.
• Unlimited calls during the contract period
• Support issues covered: Standard support services including installation, configuration and trouble-shooting.
• Up to four (4) named callers
• Online tracking and management of support requests
• Local language support
• Web Support (included with subscription)
• Customer satisfaction feedback loop administered by Autodesk

How much does it cost?

• Products priced between $500-5000 Gold Support costs $150 per license.
• For products priced above $5000 Gold Support costs $200 per license.

Customer Benefits

• Better Return on Investment: Autodesk Subscription Gold Support keeps you up and running for seamless access to your business-critical Autodesk applications.
• Reduce Budgetary Risk: Avoid exposure to unexpected support costs that can leave you over budget or unable to fund essential tasks and projects. Even one hour of lost productivity can be costly for your business. With Autodesk Subscription Gold Support, you get the help you need, when you need it.

Who needs it?
Choose Gold support if any of the following describes your business:

• Loss of productivity affects your competitiveness.
• You want priority access to technical expertise and guaranteed response times.
• You manage projects that are time sensitive and require a premium level of technical support.
• You want to centralize and better manage your help desk function.
• Your support comes from internal “power users” who are more productive, and provide