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Choose from one of CADsoft Consulting’s three support options to meet your business’ technical support needs.
| Benefits of Support Types |
Standard
Support |
Autodesk
Subscription |
Gold Support &
Autodesk Subscription |
| Number of support contacts |
1 |
|
4 |
| Calls during the contract period |
unlimited |
|
unlimited |
| Local language support |
x |
|
x |
| Targeted support response time |
6-8 hrs |
|
3 mins |
| Access to technical support via email |
x |
x |
x |
| Basic standalone installation and troubleshooting |
x |
x |
x |
Web support and tracking
|
x |
x |
x |
| Sofware upgrades and updates |
x |
x |
| e-Learning |
x |
x |
| In-product access to subscription services |
x |
x |
| Priority inbound queue |
x |
| Access to Customer Access Center for viewing support cases |
x |
| Toll-free telephone support 9am-5pm |
x |
| Remote Desktop technology used to expedite issues, where appropriate, by letting our technician to view your screen |
x |
| Additional named callers |
x |
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Our cost-effective, entry-level support designed for small businesses. Standard Support offers:
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Gold Support is designed for organizations that require telephone support during normal business hours, Monday to Friday. Get toll-free access to reliable technical expertise, guaranteed response time, online tracking and management of web support requests, and more.
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Read more...
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Autodesk Subscription Support |
Autodesk Subscription Web Support offers direct, one-to-one communication with Autodesk support technicians for fast, complete answers to your installation, configuration, and troubleshooting questions.
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