Support Programs


  • Support Offering Benefits

  • Installation, configuration, product errors, file corruptionGeneral Troubleshooting
  • Email Support / Online Support Case Request
  • Remote Desktop Support
  • Video Conference Support
  • Maximum 15-minute return call for immediate case creationDirect Priority Phone Line
  • Maximum 15-minute return call for immediate case creationDirect Priority Email Address
  • Priority Case Escalation
  • Pricing based on number of usersLicense File Creation
  • Pricing based on number of usersLicense File Configuration
  • Pricing based on number of usersOptions File Configuration
  • Issue / Support Tracking and Reporting on Request
  • Two hoursEmergency Service (Remote or Onsite based on location)
  • Four-hour session, once annuallyWorkflow Evaluation (Remote or Onsite based on location)
  • Maintenance, patch installation, updates; up to four hours per visitQuarterly Onsite Visit (Remote or Onsite based on location)
  • eLearning Plus
  • Discounted Professional Services
  • PROFESSIONAL

  • CADLearning 90-Day Subscription with (1) additional Tutor Day
  • 10% Discount
  • PLUS

  • 10% Discount on CADLearning 90-Day or Annual Subscription
  • STANDARD